Home > 1 > Knowing how to communicate would be key to business success in 2010

Knowing how to communicate would be key to business success in 2010

How do you communicate to your customers? Are they savvy on social media mediums such as Facebook, LinkedIN and Twitter. What type of voice do you prepare for your e-mail communication. How formal / informal should these e-mails be. There are definite signs that the economy will be turning around in 2010 and having a hard look at how we communicate with our customers is key. Communication is key in any business process. Understanding your customers and how they use social media forums to convey information is critical to business success.  I agree the amount that people use social media mediums depends on age, but I find a lot of the baby boomers are going towards twitter and facebook. Maybe us (as recruiters) should spend less time on facebook, twitter and LinkedIN as the baby boomer generation is only starting to embrace this revolution. A simple phone call to wish a person a ‘Happy New Year’ might be more appreciated to some individuals rather than a blanket e-mail or even worse (an e-mail card).

Internal communication is also very important. This article explains how to communicate with your internal employees and keep the top performers happy, content and productive when the economy bounces back.

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